Privacy Policy

Introduction

Welcome to Mouldtech Industries (hereinafter referred to as “we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mouldtechindustries.in and interact with our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website. Your continued use of our website following the posting of revisions to this Privacy Policy means you accept and agree to the changes.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you interact with our website, including:

• Contact Forms: Name, email address, phone number, company name, and message content when you submit inquiry forms
• Email Communications: Your email address and any information included in your messages when you contact us
• Account Information: Any credentials or registration details if you create an account with us
• Product Inquiries: Details about specific products or services you are interested in
• Feedback: Comments, reviews, or suggestions you provide about our products and services

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Log Data: IP address, browser type, operating system, referring URL, pages visited, and time spent on pages
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and understand user preferences
• Device Information: Device type, screen resolution, and mobile network information
• Location Data: General geographic location based on IP address (not precise location)

1.3 Third-Party Information

We may receive information about you from third-party sources, such as:

• Business partners and vendors
• Industry databases and trade directories
• Analytics providers and social media platforms

2. How We Use Your Information

We use the information we collect for the following purposes:

• Communication: Responding to your inquiries, providing quotes, and sending product information
• Service Delivery: Processing orders, managing accounts, and providing customer support
• Marketing: Sending newsletters, promotional materials, and updates about new products (only with your consent)
• Website Optimization: Analyzing usage patterns to improve website functionality and user experience
• Business Development: Identifying potential customers and business opportunities
• Compliance: Meeting legal, regulatory, and contractual obligations
• Security: Protecting against fraud, preventing unauthorized access, and ensuring website security
• Analytics: Understanding how visitors use our website and measuring campaign effectiveness

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have explicitly agreed to our processing of your data
• Contractual Necessity: Where processing is necessary to fulfill our obligations to you
• Legitimate Business Interests: Where we have a legitimate interest in processing your data (e.g., improving our services)
• Legal Compliance: Where we are required by law to process your information

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, and delivering services (bound by confidentiality agreements)
• Business Partners: Partners with whom we collaborate to deliver products and services
• Legal Requirements: When required by law, court order, or government agencies
• Business Transfers: In the event of merger, acquisition, bankruptcy, or asset sale
• Your Consent: With your explicit permission for specific purposes

5. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for data transmission
• Secure password protocols for account access
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Customer Information: Retained for the duration of our business relationship and 7 years thereafter for accounting and legal purposes
• Inquiry Data: Retained for 2 years from the date of inquiry unless you request earlier deletion
• Marketing Lists: Retained until you unsubscribe from our communications
• Website Analytics: Retained for 24 months

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request your information in a structured, commonly used format
• Right to Object: Object to processing of your information for marketing purposes
• Right to Withdraw Consent: Withdraw any consent previously given

To exercise any of these rights, please contact us using the information provided in Section 12.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

8.1 Types of Cookies We Use:

• Essential Cookies: Required for website functionality (cannot be disabled)
• Performance Cookies: Track page performance and user engagement
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to display relevant advertisements

8.2 Cookie Management:

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect website functionality.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing personal information.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child’s account if applicable. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Mouldtech Industries operates in India. If you access our website from outside India, your information may be transferred to, stored in, and processed in India and other countries. By using our website, you consent to the transfer of your information to countries outside your country of residence, which may have data protection laws different from your home country.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us at:

We will respond to your request within 30 days of receipt.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the “Last Updated” date at the top of this page and, where appropriate, by sending you a notification email. Your continued use of our website following the posting of revised Privacy Policy means you accept and agree to the changes.

14. Compliance with Laws

This Privacy Policy is designed to comply with applicable data protection laws, including:

• Information Technology Act, 2000 (ITA) and Rules, 2011
• Personal Data Protection Bill (PDPB) and related regulations
• Other applicable Indian and international privacy laws